Terms & Condition
In any case where the package has to be returned to seller after being shipped out, the shipping fee will not be refundable.
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If package is returned to seller when wrong address is provided or package unclaimed, shipping fee is not refundable. You can choose to top up the shipping fee difference to get it shipped again.
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Refund will only be processed after we received the goods and ensure the goods are not used or damaged.
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Some of the items may require some waiting time due to designs being out of stock, restock may take 4-5 working days. (we are working on this & some of the designs will stop production)
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During a pandemic/epidemic, work flow will be affected, orders will be shipped at a slower pace. We will try our best to ship them out as fast as we can(:
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Orders and Services
We reserve the right to accept or decline any and all orders received from or through the Website in our sole and absolute discretion without assigning any reason. Our acceptance of your order will take place when a confirmation email is sent to the email address you provide to us, at which point a contract will come into existence between you and us. Each order accepted by us and which is fully paid shall constitute a separate and individual contract governed by the Terms. Please quote the order number provided to you whenever you contact us regarding your order.
You may place an order with us by completing and submitting the order form on the Website. It is your responsibility to ensure that your order and all information provided to us is accurate. An order shall be deemed irrevocable and unconditional upon transmission through the Website, and we shall be entitled, but not obliged, to process such any such order without your consent and without any further reference to you.
We will notify you if we are unable to accept and/or process your order for any reason including, without limitation, if the product(s) in your order is out of stock or is unavailable, if a credit reference we have obtained for you does not meet our minimum requirements, if there are limitations on our resources for which we could not reasonably plan, if we have identified an error in the price and/or description of the product, or if we are unable to meet a delivery deadline or other request you have specified.
The price payable by you for a product shall be the price listed for sale as stated on the Website at the time your order is transmitted to us through the Website, together with any applicable taxes. For the avoidance of doubt, you shall be responsible for the payment of any and all taxes or duties levied or charged on you order. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment within twelve hours from the time your order was placed. Any unpaid orders after this payment time-frame shall be deemed cancelled unless we determine otherwise in our discretion. In the event that any product has been mispriced on the Site, we reserve the right to terminate the order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.
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Incorrect or Incomplete Orders
If you believe that you have received the wrong item(s) or that your order is incomplete, please contact us at rawmarketshop@gmail.com with your order number so that we may assist you. In the event that we ask you to send any items back to us, we will reimburse you for the cost of sending such item(s) to us via normal ordinary mail. Please note that items must be unopened and unused and in their original packaging. If the correct item is no longer available, we reserve the right to issue store credit or a cash refund to you instead.
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